Reporting a damaged product

If your product has arrived damaged, customers are encouraged to submit a ticket with our customer service team at Upon reporting damaged items, please include up to 4 detailed images of the product and the documentation that arrived with the order. MFAM does not accept returns for packaging that arrives damaged. We will support damaged reports that are in relation to manufacturing defects affecting the product itself.

Accepted reports are as follows:

  • Rips
  • Tears
  • Misprints
  • Holes
  • Visible Adhesives

We will assess the damages and follow up with you to provide a return label for the damaged product. A replacement will be offered if inventory is available. If the inventory is not available, we will issue a full refund once the damaged product has been received.


Damaged Products should be reported within 30 days of order delivery. All reports submitted after 30 days of delivery will not be supported.