You will receive a shipment confirmation email once your order has successfully processed for shipment. Please refer to shipping and handling time on a per product basis within the product description prior to purchasing. If you have not received a shipment confirmation for your order 45 days after placing it, please contact our customer service team at firstname.lastname@example.org for next steps. Please be sure to check the spam/promotions folder for shipment confirmations.
Please note: If an order has been stuck in a pending status for 1-3 days it is likely that the carrier has not updated the tracking information with a recent scan. Not to worry - submit a ticket with our support team and we will provide support by following up with the carrier to provide an update.